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  • Can I customise the colours of the fringes of the pouf?
    Yes, we have over 75 colours of fringes availaible which can be used to customise the pouf. Send an email or an inquiry to our designer and they will help you select the perfect colours as per your mood.
  • Can I customise my own fabric for the top of the pouf?
    Yes, you can customise your own fabric for the top of the pouf. In the above image; special designer fabric like the embroidered silk fabric from fashion designer Cristian Lacroix Maison is used to make the pouf and an example of complete customization. The design and color combinations of fringes are suggested by the designer of any such custom fabrics provided by the client to develop an avant-garde personalized piece.
  • How do I know the product I bought is an original?
    Each piece by Couture is stamped, numbered and signed by the designer Lorenza Bozzoli on the lining. This is the sign of the originality of the product and mark of authenticity.
  • Do you provide any images of colours or design options which need to be customised?
    All pieces at Couture are bespoke and completely customisable. High quality renders and colour options are provided by the designer, and after the approval of the client; the piece goes into production.
  • Do you customise sizes and styles?
    Yes, according to your requirement, the shapes, sizes, colours and styles are completely customisable. But the price of the product might vary for the customised sizes. These products will take approximately 6 weeks to deleiver.
  • What is the payment procedure?
    50 percent of the payment is received for the confirmation of the order and the rest 50 percent is received before the shipping of the product. The transpor cost is in addition to the cost of the piece.
  • Do you ship internationally?
    Yes, we do ship internationally but the shipping exprense is bourne by the client.
  • How much time does it take to receive a product from Couture post order?
    After the order has been placed and the initial payment made, we take 4 weeks to deleiver the product.
  • How do I clean the non-removable bouclé upholstery on my pouf seating?
    Materials Needed - Vacuum cleaner with a clean brush attachment - Soft-bristled brush - Mild detergent or upholstery cleaner - Distilled water - Soft cloths or microfiber cloths - Dry towel Cleaning Process 1. Vacuuming: - Use a vacuum cleaner with a brush attachment to gently vacuum the bouclé upholstery. This will remove dust, dirt, and loose particles. Ensure you go over the entire surface, including seams and crevices. 2. Brushing: - Use a soft-bristled brush to gently brush the bouclé fabric. This helps to remove any remaining dirt and maintain the fabric's texture. Brush in gentle, circular motions. 3. Spot Cleaning: - Mix a small amount of mild detergent with distilled water to create a gentle cleaning solution. Alternatively, you can use a dedicated upholstery cleaner. - Dampen a soft cloth or microfiber cloth with the cleaning solution. The cloth should be damp, not wet. - Gently blot the stained area with the damp cloth. Avoid rubbing, as this can cause pilling and damage the fabric. 4. Rinsing: - Dampen another soft cloth with distilled water (or regular water if distilled is not available). - Blot the area you just cleaned to remove any soap residue. Ensure the cloth is only slightly damp to avoid over-wetting the fabric. 5. Drying: - Use a dry towel to blot the cleaned area and absorb excess moisture. - Allow the upholstery to air dry completely. Avoid using a hairdryer or placing the pouf in direct sunlight, as this can damage the fabric. 6. Brushing Again: - Once the fabric is dry, brush it again with a soft-bristled brush to restore its texture and lift the fibers. Additional Tips - Always test any cleaning solution on a hidden area of the upholstery first to check for colorfastness and fabric reaction. - Regular maintenance, such as vacuuming and brushing, can help keep your bouclé upholstery looking fresh and clean for longer. - For extensive cleaning or persistent stains, consider consulting a professional upholstery cleaning service.
  • How do I clean the non-removable fur upholstery on my pouf seating?
    Materials Needed - Vacuum cleaner with a clean brush attachment - Soft-bristled brush or pet hair brush - Mild detergent or a specialized fur cleaner - Distilled water - Soft cloths or microfiber cloths - Dry towel Cleaning Process 1. Vacuuming: - Use a vacuum cleaner with a brush attachment to gently vacuum the fur upholstery. This will remove dust, dirt, and loose particles. Make sure to vacuum in the direction of the fur's natural lay to avoid tangling. 2. Brushing: - Use a soft-bristled brush or a pet hair brush to gently brush the fur. This helps to remove any remaining dirt and keep the fur looking fluffy. Brush in the direction of the fur's natural lay. 3. Spot Cleaning: - Mix a small amount of mild detergent with distilled water to create a gentle cleaning solution. Alternatively, you can use a specialized fur cleaner following the manufacturer's instructions. - Dampen a soft cloth or microfiber cloth with the cleaning solution. The cloth should be damp, not wet. - Gently blot the stained area with the damp cloth. Avoid rubbing, as this can cause matting and damage the fur. 4. Rinsing: - Dampen another soft cloth with distilled water (or regular water if distilled is not available). - Blot the area you just cleaned to remove any soap residue. Again, ensure the cloth is only slightly damp to avoid over-wetting the fur. 5. Drying: - Use a dry towel to blot the cleaned area and absorb excess moisture. - Allow the fur upholstery to air dry completely. Avoid using a hairdryer or placing the pouf in direct sunlight, as this can damage the fur. 6. Brushing Again: - Once the fur is dry, brush it again with a soft-bristled brush or pet hair brush to restore its texture and fluffiness. Additional Tips - Always test any cleaning solution on a hidden area of the fur first to check for colorfastness and fabric reaction. - Regular maintenance, such as vacuuming and brushing, can help keep your fur upholstery looking fresh and clean for longer. - For extensive cleaning or persistent stains, consider consulting a professional fur cleaning service.
  • How do I clean the non-removable leather upholstery on my pouf seating?
    Materials Needed: - Neutral soap - Water - Spray bottle - Soft cloth (preferably microfiber) Steps: Prepare the Cleaning Solution: - Fill a spray bottle halfway with neutral soap. - Fill the other half of the spray bottle with water. - Close the spray bottle and shake well to mix the soap and water thoroughly. Test the Solution: - Before applying the solution to the entire pouf, test it on a small, inconspicuous area to ensure it does not damage or discolor the leather. Wait a few minutes to observe any reactions. Apply the Solution: - Once you've confirmed the solution is safe, spray a light mist of the soap and water mixture onto the surface of the pouf leather seating. Avoid soaking the leather; a light mist is sufficient. Spread the Solution: - Using a soft cloth, gently spread the solution over the leather surface. Work in small sections, using circular motions to lift dirt and grime. Wipe Off Excess Solution: - After spreading the solution, take a dry part of the cloth or a separate dry soft cloth and wipe off any excess soap and water mixture. Make sure the leather is not left wet, as prolonged moisture can damage it. Allow to Air Dry: - Let the pouf air dry naturally. Avoid using heat sources like hair dryers, as they can cause the leather to dry out and crack. Condition the Leather (Optional): - Once the pouf is completely dry, you can apply a leather conditioner to keep the leather supple and prevent it from drying out. Follow the conditioner’s instructions for best results.
  • How do I clean the non-removable velvet upholstery on my pouf seating?
    Materials Needed - Vacuum cleaner with a clean brush attachment - Soft-bristled brush or a velvet brush - Mild dish soap or a dedicated upholstery cleaner - Warm water - White cloths or microfiber cloths - Dry towel - Distilled water (optional) - Rubbing alcohol (optional for tough stains) Cleaning Process 1. Vacuuming: - Use a vacuum cleaner with a clean brush attachment to gently vacuum the velvet upholstery. This will remove dust, dirt, and loose particles. Make sure to go over the entire surface, including crevices and seams. 2. Brushing: - Use a soft-bristled brush or a velvet brush to brush the fabric in the direction of the nap (the way the fibers naturally lie). This helps to lift the pile and remove any remaining dust or dirt. 3. Spot Cleaning: - Mix a small amount of mild dish soap with warm water to create a soapy solution. Alternatively, you can use a dedicated upholstery cleaner. - Dampen a white cloth or microfiber cloth with the soapy solution. Do not soak the cloth; it should be just damp. - Gently blot the stained area with the damp cloth. Avoid rubbing, as this can damage the fibers and cause the stain to spread. - For tougher stains, you can use rubbing alcohol instead of the soapy solution. Test it first on an inconspicuous area to ensure it does not damage the fabric. 4. Rinsing: - Dampen another white cloth or microfiber cloth with clean distilled water (or regular water if distilled is not available). - Blot the area you just cleaned to remove any soap residue. Again, avoid soaking the fabric. 5. Drying: - Use a dry towel to blot the cleaned area and absorb excess moisture. - Allow the upholstery to air dry completely. Avoid using a hairdryer or placing the pouf in direct sunlight, as this can damage the velvet. 6. Brushing Again: - Once the fabric is dry, brush it again with a soft-bristled brush or velvet brush to restore its texture and lift the nap. Additional Tips - Always test any cleaning solution on a hidden area of the upholstery first to check for colorfastness and fabric reaction. - Regular maintenance, such as vacuuming and brushing, can help keep your velvet upholstery looking fresh and clean for longer. - For extensive cleaning or persistent stains, consider consulting a professional upholstery cleaning service.
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